Terms & Conditions

1. About Us

Beauty Secret Clinique is a professional beauty and permanent makeup studio operated by Lenka Clark, trading from 7 Montpellier Terrace, Cheltenham, Gloucestershire, GL50 1US. You can contact us at [email protected] or 07546 152 758.

2. Bookings & Appointments

All appointments are booked through our online booking system at beautysecret.book.app/book-now or directly with the clinic.

• A booking confirmation will be sent to your provided email address.
• It is your responsibility to ensure your contact details are accurate at the time of booking.
• We reserve the right to decline or cancel bookings at our discretion, including where a treatment is not considered safe or appropriate for you.
• Bookings are subject to availability. We cannot guarantee the availability of a specific therapist.

3. Deposits & Payment

A non-refundable deposit may be required to secure certain appointments, particularly for semi-permanent makeup and advanced skin treatments. The deposit amount will be communicated at the time of booking.

• Deposits are deducted from the total treatment cost on the day of your appointment.
• If you cancel with less than 48 hours’ notice, your deposit will be forfeited.
• Full payment is due at the time of your appointment. We accept card and cash payments.
• Prices are subject to change without notice. The price confirmed at the time of booking will be honoured.

4. Cancellations & No-Shows

We understand that plans change. We ask that you give us as much notice as possible if you need to cancel or reschedule.

• 48+ hours’ notice: No charge. Your deposit may be transferred to a new appointment date.
• Less than 48 hours’ notice: Your deposit will be forfeited. A further charge may apply for advanced or longer treatments.
• No-show: Full treatment cost may be charged, and future bookings may be declined.
• Repeated late cancellations may result in pre-payment being required for future bookings.

5. Late Arrivals

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reduce your treatment time or reschedule. The full price will still apply.

6. Consultations & Contraindications

A consultation is carried out before all new treatments. It is essential that you disclose:

• Any medical conditions, allergies, or skin conditions
• Current medications (including blood thinners, retinoids, and immunosuppressants)
• Pregnancy or breastfeeding status
• Previous cosmetic procedures or permanent makeup
• Any known sensitivities to pigments, adhesives or topical anaesthetics

Failure to disclose relevant health information may result in adverse reactions for which Beauty Secret Clinique cannot be held liable. We reserve the right to refuse treatment where we consider it unsafe to proceed.

7. Patch Tests

Patch tests are required for certain treatments, including lash tints and lash adhesives. It is your responsibility to attend any required patch test appointment. Failure to attend a patch test may result in the forfeiture of your deposit.

8. Results & Aftercare

Treatment results vary between individuals and are influenced by skin type, lifestyle, health, and adherence to aftercare instructions. Beauty Secret Clinique cannot guarantee specific outcomes.

• Full written aftercare instructions will be provided after your treatment.
• It is your responsibility to follow all aftercare advice. Failure to do so may affect results and void any follow-up offered.
• Semi-permanent makeup treatments include a mandatory 4–6 week follow-up appointment, which must be booked within 12 weeks of the initial treatment.
• Colour retention and longevity cannot be guaranteed and are subject to individual skin response.

9. Complaints & Concerns

We take all feedback seriously. Please raise any concerns within 7 days of your treatment by contacting us at [email protected] or 07546 152 758. We are unable to consider complaints where aftercare instructions have not been followed.

10. Liability

Beauty Secret Clinique carries full public liability insurance. We cannot accept liability for adverse reactions arising from undisclosed medical conditions, results affected by failure to follow aftercare, loss of personal belongings, or pre-existing conditions where full disclosure was not made. Nothing in these terms limits our liability for death or personal injury caused by our negligence.

11. Photography & Marketing

We may take before and after photographs for records and marketing purposes. Your explicit consent will always be requested. You may withdraw consent at any time. We will never share identifiable photographs without your permission.

12. Minimum Age

All clients must be 18 years of age or older. We reserve the right to request proof of age. Treatments will not be carried out on anyone under the age of 18 under any circumstances.

13. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.