Beauty Secret Clinique — Cheltenham
Our clinic policies, booking terms and client commitments.
Beauty Secret Clinique is a professional beauty and permanent makeup studio operated by Lenka Clark, trading from 7 Montpellier Terrace, Cheltenham, Gloucestershire, GL50 1US. You can contact us at [email protected] or 07546 152 758.
All appointments are booked through our online booking system at beautysecret.book.app/book-now or directly with the clinic.
A non-refundable deposit may be required to secure certain appointments, particularly for semi-permanent makeup and advanced skin treatments. The deposit amount will be communicated at the time of booking.
We understand that plans change. We ask that you give us as much notice as possible if you need to cancel or reschedule.
Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reduce your treatment time or reschedule. The full price will still apply.
A consultation is carried out before all new treatments. It is essential that you disclose:
Failure to disclose relevant health information may result in adverse reactions for which Beauty Secret Clinique cannot be held liable. We reserve the right to refuse treatment where we consider it unsafe to proceed.
Patch tests are required for certain treatments, including lash tints and lash adhesives. It is your responsibility to attend any required patch test appointment. Failure to attend a patch test may result in the forfeiture of your deposit.
Treatment results vary between individuals and are influenced by skin type, lifestyle, health, and adherence to aftercare instructions. Beauty Secret Clinique cannot guarantee specific outcomes.
We take all feedback seriously. Please raise any concerns within 7 days of your treatment by contacting us at [email protected] or 07546 152 758. We are unable to consider complaints where aftercare instructions have not been followed.
Beauty Secret Clinique carries full public liability insurance. We cannot accept liability for adverse reactions arising from undisclosed medical conditions, results affected by failure to follow aftercare, loss of personal belongings, or pre-existing conditions where full disclosure was not made. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
We may take before and after photographs for records and marketing purposes. Your explicit consent will always be requested. You may withdraw consent at any time. We will never share identifiable photographs without your permission.
All clients must be 18 years of age or older. We reserve the right to request proof of age. Treatments will not be carried out on anyone under the age of 18 under any circumstances.
We reserve the right to update these Terms and Conditions at any time. The current version will always be available on our website.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about our Terms & Conditions?
Contact us at [email protected] or call 07546 152 758.
We’d love to welcome you to Beauty Secret Clinique. Whether you have questions or are ready to book, our team is here to help.
Studio Address
7 Montpellier Terrace,
Cheltenham, Gloucestershire, GL50 1US
Phone
Book Online
Opening Hours
Serving Cheltenham & Gloucestershire